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Description

JOB DESCRIPTION:

• This position supports The Emory Clinic outpatient operations with overall care coordination for patients, serving as their primary point of contact for all customer service, administrative and scheduling needs.
• They act as the liaison for the patient and family, working with both administrative and clinical staff from multiple departments to improve the patient's overall experience with Emory Healthcare.
• Position enhances the patient experience by serving as the primary point of contact and administrative care coordinator for established patients and/or family members.
• They ensure that all related patient appointments for an episode of care are secured in a timely manner and coordinated for patient convenience and address and resolve process or administrative issues impeding timely access to care.
• Responsible for collaborating with physicians and members of the care delivery team to triage, coordinate and consistently manage the patient care experience.
• Position works with patients and families to answer questions, provide emotional support and resolve issues concerning the administrative coordination of their care.
• Administratively coordinates care for established patients and serves as the primary point of care for these patients and their families.
• Develops and coordinates a system which organizes the flow of patients from initial appointment through completion of their care experience.
• Collaborates with nursing and physician teams to ensure appropriate appointments are secured in a timely manner. This would include return visit coordination, Surgery and ancillary appointment scheduling.
• Works collaboratively with the nursing team to ensure timely return of clinical phone calls.
• Applies advanced interpersonal and communication skills in all interactions with patients, clinical personnel, administrative personnel and care providers.
• Demonstrates attitudes and behaviors which contribute to the smooth coordination of care and enhances each patient's experience with Emory.
• Treats all individuals with dignity and respect and participates in activities to improve working relationships within the section.
• Actively participates in section activities such as staff meetings, supervisory meetings, patient satisfaction meetings etc.
• Manages workload and assignments effectively.
• Adapts well to changes and priority level of duties.
• Demonstrates flexibility with section and organizational need.
• Serves as a role model of excellent customer service.
• Responds constructively to the needs of all those he/ she interacts with on a daily basis.
• Assesses and monitors customer satisfaction and responds promptly to voiced and identified concerns.
• Acts as an administrative resource/expert for all staff in the coordination of a patient's care.
• Communicates with staff complimentary/constructive feedback from self and others.
• Works collaboratively with section and Emory Clinic management in implementing strategies to see a statistically significant increase in patient satisfaction results each quarter.
• Works collaboratively with section management to actively investigate and remedy patient complaints received from within the staff, physicians, patient relations and members of other departments.
• Works closely with patient relation's representatives.
• Assists section management in monitoring customer satisfaction.
• Performs all other duties as assigned

 

MINIMUM QUALIFICATIONS:

• 12 months of work experience in a patient care coordination or patient scheduling role preferred.
• High School diploma required; Bachelor's degree with an emphasis in healthcare administration, business, or related field preferred.
• Proficient computer skills required.
• Excellent communication skills, both verbal and written, are required.
• Ability to provide a high level of customer service is required.

PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Overview

At Emory Healthcare, we integrate science and caring to change the face of health care. Our team members are courageous individuals who are willing to challenge the status quo and help find solutions to complex problems. We’re empowered to influence change for, and with, our patients, their families, the community and each other.

 

As one of the leading academic medical systems, we’re eager to share what we learn with hospitals around the country, and the world. We’ve got the backing, knowledge, experience and permission to lead the way in developing new and better approaches to preventing and treating disease, and our patients get treatments years before anyone else.

 

We’re defining a new standard of care for humankind. Are YOU ready to join us?

Description

JOB DESCRIPTION:

• The clinical pharmacist I practices as a pharmacy generalist in one or more patient care areas.
• In addition to direct patient care activities, this position is responsible for participating in departmental or institutional quality, safety, and cost-saving initiatives.
• Practices as a clinical pharmacist generalist in one or more patient care areas.
• Ensures appropriate therapy and institutional outcomes. Consistently provides patient-centered, interdisciplinary pharmaceutical care.
• Proactively reviews and processes orders accurately and efficiently. Prevents and/or resolves drug-related problems to ensure safety, efficacy, and cost-efficiency by consulting with the ordering prescriber and appropriately documents.
• Performs daily in-depth patient profile review to assess, monitor and recommend appropriate drug therapy as applicable.
• Consistently evaluates, intervenes, and documents clinical interventions according to institutional protocols and guidelines.
• Accurately evaluates the usefulness of medical literature in optimizing evidenced based care.
• Monitors drug therapy regimens and makes recommendations or modifications per protocol.
• Utilizes system nomograms and other guidelines.
• Documents clinical activities and adverse drug events.
• Attends medical codes as applicable.
• Follows, maintains, and reinforces system policies and processes for proper dosing, storage, handling, dispensing, and/or administration of medications and compounded products.
• Handles conflict and problems, including ethical issues, constructively and appropriately.
• Appropriately engages with other clinical pharmacists and leadership as needed.
• Engages with other clinical pharmacists for complex clinical situations.
• Uses effective patient education materials and techniques for drug therapy, adverse effects, compliance, appropriate use, handling and drug administration education.
• Participates in coordination of transitions of care as appropriate.
• Responsible for service completion and patient satisfaction.
• Maintains clinical competency through licensure and departmental requirements.
• Serves as preceptor for pharmacy students or provides at least one educational in service annually.
• Precepts pharmacy students and residents as available.
• Assist in training of department of pharmacy and other disciplines.
• May participate in research and publication opportunities.
• Active engagement within departmental mentorship and collaboration programs.
• Recognizes process failures and actively engages in analysis and improvement efforts.
• Participates in at least one medication use evaluation or quality improvement project annually.
• Oversees the work performed by pharmacy students, technicians and pharmacists to ensure performance standards are maintained and work is in accordance with state, federal and organizational regulations.
• Documents adverse drug reactions and medication variances per policy.
• Follows, maintains, and reinforces medication use policies and processes to ensure financial medication stewardship.
• Supports cost-savings initiatives.
• Engages in review of medication insurance authorization status as applicable.
• Maintains understanding of 340b practices as applicable.
• Performs other duties as assigned or requested. . MINIMUM QUALIFICATIONS:
• One year of relevant experience, Pharmacy Specialty Board certification or ASHP- Accredited Post Graduate Year 1 pharmacy residency preferred.
• One year of experience will be waived for candidates who have been employed as student/interns within the Emory Healthcare system.
• Active Georgia Pharmacist license or eligibility for licensure with attempt to register for next available Georgia Pharmacy Practical Examination and passing of the MPJE within 60 days of hire.
• Basic Life Support (BLS) Certification in accordance with the American Heart Association required.
• Advanced Cardiac Life Support required within 1 year for all positions with Code Blue coverage responsibility. PHYSICAL REQUIREMENTS
• (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS:
• Factors affecting environment conditions may vary depending on the assigned work area and tasks.
• Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Overview

At Emory Healthcare, we integrate science and caring to change the face of health care. Our team members are courageous individuals who are willing to challenge the status quo and help find solutions to complex problems. We’re empowered to influence change for, and with, our patients, their families, the community and each other.

As one of the leading academic medical systems, we’re eager to share what we learn with hospitals around the country, and the world. We’ve got the backing, knowledge, experience and permission to lead the way in developing new and better approaches to preventing and treating disease, and our patients get treatments years before anyone else.

We’re defining a new standard of care for humankind. Are YOU ready to join us?

Description

JOB DESCRIPTION:

• Provides respiratory care to patients in acute, chronic, and emergency situations.
• Accurately and completely documents respiratory care by following the established charting procedure.
• Selects, assembles, and checks respiratory care equipment for proper operation and cleanliness.
• Performs related responsibilities as required.
• Equipment and Supplies: Selects, assembles, and checks respiratory care equipment for proper function, operation, and cleanliness; performs minor repairs to correct malfunctions.
• Professional Development: Works with manager to formulate plan for professional development.
• Attends educational in-services as appropriate.
• Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments.
• Reporting/Data Management: Accurately and completely documents respiratory care by following the established charting procedure to show the patient's progress or any changes in the patient's condition.
• Safety, Security and Health: Practices universal and/or specialized precautions in the daily cleaning and sterilization of work surfaces, equipment, and instruments.
• Staff Resource: May conduct in-service educational programs related to the provision of respiratory care

MINIMUM QUALIFICATIONS:

• Registered as a Respiratory Therapist (RRT) by the National Board for Respiratory Care.
• Licensed as a Respiratory Care Professional (RCP) by the state of Georgia.
• Basic Life Support (BLS) Certification in accordance with the American Heart Association required.
• ACLS and/or NRP may be required in designated departments.

PHYSICAL REQUIREMENTS:

(Medium) 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS:

Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation , Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Overview

At Emory Healthcare, we integrate science and caring to change the face of health care. Our team members are courageous individuals who are willing to challenge the status quo and help find solutions to complex problems. We’re empowered to influence change for, and with, our patients, their families, the community and each other.

 

As one of the leading academic medical systems, we’re eager to share what we learn with hospitals around the country, and the world. We’ve got the backing, knowledge, experience and permission to lead the way in developing new and better approaches to preventing and treating disease, and our patients get treatments years before anyone else.

 

We’re defining a new standard of care for humankind. Are YOU ready to join us?

Description

JOB DESCRIPTION:

• Under the direct supervision of a registered pharmacist, procures, prepares, packages, and distributes and disposes medications and pharmaceutical supplies to assist the department in providing quality pharmaceutical care for all patients.
• Maintains an established inventory of drugs and commonly used supplies; re-orders and stocks items upon delivery to ensure immediate availability.
• Maintains competency and follows departmental, USP, DEA, and FDA guidelines when repackaging and compounding pharmaceutical products.
• Properly operates, troubleshoots, monitors, and cleans departmental automation and equipment. Ensures Pharmacist product verification and facilitates the timely and appropriate distribution of medications to maintain product integrity.
• Maintains accurate records and patient profiles including charging and crediting.
• Responds timely to customers' needs by answering phone calls, receiving and distributing messages, and triaging requests appropriately.
• Understands and implements appropriate time management and prioritization of tasks ensuring timely and safe patient care.
• Assists with operational support functions, including minor housekeeping activities and department cleaning/disinfecting/decontaminating standards to maintain the work area.
• Conducts regular quality assurance inspections focused on TJC requirements, including the examination of product integrity and expiration.
• Maintains competency and follows departmental, OSHA, USP, and EPA guidelines to safely and accurately handle, prepare, distribute, and dispose of hazardous and non-hazardous prod.
• Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments.
• Completes all required training and competency assessments in a timely fashion.
• Attends educational in-services as appropriate.
• Assists in the orientation and training of new personnel.
• May serve as a resource for less experienced staff, providing technical information and guidance in pharmacy techniques and policies to ensure the delivery of efficient, quality service.
• May perform other duties as assigned or requested . MINIMUM QUALIFICATIONS:
• High School Diploma or Equivalent Required. Successful completion of an ASHP accredited technician training program or enrollment in a professional-related school preferred.
• 6 months experience as Pharmacy Technician or completion of ASHP-accredited tech training program preferred.
• Current CPhT certification through either PTCB or NHA and active Georgia Pharmacy Technician registration, or current enrollment in an accredited School of Pharmacy with a current Georgia Pharmacy Intern license.
• Must maintain certification and registration through entire length of employment. PHYSICAL REQUIREMENTS:
• (Medium-Heavy) 36-75 lbs, 0-33% of the work day (occasionally); 20-35 lbs, 34-66% of the workday; (frequently); 10-20 lbs, 67-100% of the workday (constantly); Lifting 75 lbs max; Carrying of objects up to 35 lbs; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS:
• Factors affecting environment conditions may vary depending on the assigned work area and tasks.
• Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work. Travel may be required.
• Use of personal protective equipment, including respirators may be required.

Description

JOB DESCRIPTION:

• This position supports The Emory Clinic outpatient operations with overall care coordination for patients, serving as their primary point of contact for all customer service, administrative and scheduling needs.
• They act as the liaison for the patient and family, working with both administrative and clinical staff from multiple departments to improve the patient's overall experience with Emory Healthcare.
• Position enhances the patient experience by serving as the primary point of contact and administrative care coordinator for established patients and/or family members.
• They ensure that all related patient appointments for an episode of care are secured in a timely manner and coordinated for patient convenience and address and resolve process or administrative issues impeding timely access to care.
• Responsible for collaborating with physicians and members of the care delivery team to triage, coordinate and consistently manage the patient care experience.
• Position works with patients and families to answer questions, provide emotional support and resolve issues concerning the administrative coordination of their care.
• Administratively coordinates care for established patients and serves as the primary point of care for these patients and their families.
• Develops and coordinates a system which organizes the flow of patients from initial appointment through completion of their care experience.
• Collaborates with nursing and physician teams to ensure appropriate appointments are secured in a timely manner. This would include return visit coordination, Surgery and ancillary appointment scheduling.
• Works collaboratively with the nursing team to ensure timely return of clinical phone calls.
• Applies advanced interpersonal and communication skills in all interactions with patients, clinical personnel, administrative personnel and care providers.
• Demonstrates attitudes and behaviors which contribute to the smooth coordination of care and enhances each patient's experience with Emory.
• Treats all individuals with dignity and respect and participates in activities to improve working relationships within the section.
• Actively participates in section activities such as staff meetings, supervisory meetings, patient satisfaction meetings etc.
• Manages workload and assignments effectively.
• Adapts well to changes and priority level of duties.
• Demonstrates flexibility with section and organizational need.
• Serves as a role model of excellent customer service.
• Responds constructively to the needs of all those he/ she interacts with on a daily basis.
• Assesses and monitors customer satisfaction and responds promptly to voiced and identified concerns.
• Acts as an administrative resource/expert for all staff in the coordination of a patient's care.
• Communicates with staff complimentary/constructive feedback from self and others.
• Works collaboratively with section and Emory Clinic management in implementing strategies to see a statistically significant increase in patient satisfaction results each quarter.
• Works collaboratively with section management to actively investigate and remedy patient complaints received from within the staff, physicians, patient relations and members of other departments.
• Works closely with patient relation's representatives.
• Assists section management in monitoring customer satisfaction.
• Performs all other duties as assigned

 

MINIMUM QUALIFICATIONS:

• 12 months of work experience in a patient care coordination or patient scheduling role preferred.
• High School diploma required; Bachelor's degree with an emphasis in healthcare administration, business, or related field preferred.
• Proficient computer skills required.
• Excellent communication skills, both verbal and written, are required.
• Ability to provide a high level of customer service is required.

PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Overview

At Emory Healthcare, our mission is to create and promote a culture that supports the growth and development of APPs and in collaboration with the health care team, provide high-quality value-based care to patients and the community.

 

Our vision is to be recognized as the leading office of Advanced Practice differentiated by exemplary patient care, education, research and quality evidence-based outcomes.

Our Advanced Practice Providers, such as Nurse Practitioners, Physician Assistants, Certified Midwives, Certified Nurse Anesthetist and Anesthesia Anesthetists are an integral part of the Emory Healthcare integrated academic health care system committed to caring, excellence, integrity and value.

Some highlights of joining the Emory Healthcare team:

• Emory University Hospital named Top 100 Global Hospital*
• An 11-hospital system with 254 outpatient locations and close to 1000 APPs
• Rewarded with highly competitive incentive and benefit package
• A strong multidisciplinary collaborative health care team that values shared decision making
• Academic health care setting that partners closely with Emory School of Medicine and School of Nursing
• Represented by a culture of APPs involved in APP and system leadership, research, education and mentorship

Description

Emory Healthcare is looking for a PA or an NP for an outpatient Diabetes Management position. 

 

JOB DESCRIPTION:

• Assists in the evaluation and treatment of patients.
• Documents the delivery of care in the individual's medical records.
• Conducts patient interviews and documents patient histories, psychosocial histories, health status and medical problems or potential problems.
• Under the direction of a physician, performs physical examinations and specialized diagnostic and/or therapeutic procedures including cast application and removal, wound suturing and dressing changes.
• Assists physician in diagnosing medical problems, developing care plans, and prescribing treatment.
• Orders, schedules and/or performs laboratory tests and diagnostic procedures such as urinalyses, pregnancy and blood tests, and x-rays.
• Communicates necessity, preparation, nature and anticipated effects of scheduled procedures to patient.
• In collaboration with physician, arranges for consultations with or referrals to other medical professional or community services.
• Educates patient on health habits, self-examinations, behavior management, need for follow-up assessments/treatments, at home medical care, medication and other issues related to medical or health problems.
• Works with manager to formulate plan for professional development. Attends educational in-services as appropriate. Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments.
• Maintains and updates current, accurate patient records including medical assessment, interventions, and evaluations.
• Collects and interprets diagnostic data to implement appropriate care patient care plans.
• Prepares statistical reports and analyses of research projects and investigational protocols; reports on progress, adverse trends and appropriate conclusions and recommendations.
• Trains and teaches other health care professionals including students and residents in techniques and procedures unique to specific setting.
• Actively participates on organizational health services committees. Performs related responsibilities as required. 

MINIMUM QUALIFICATIONS:

• Completion of an accredited Nurse Practitioner program or Physician Assistant program.
• Currently licensed as an advanced practice nurse in the state of Georgia by the Georgia Board of Nursing and certified as a Nurse Practitioner by the American Nurses Credentialing Center (ANCC) or equivalent body, or Certified as a Physician's Assistant by the National Commission on Certification of Physician Assistants (NCCPA).
• Licensed as appropriate in the state of Georgia.
• May require at least one year of direct experience in one or more high acuity clinical specialties.
• BLS and Healthcare Provider certifications required. ACLS may be required in some areas.

Description

• JOB DESCRIPTION:
• Performs assigned patient care and observation duties under the direction of a licensed provider, RN or LPN. Responsible for routine clinical duties such as taking vital signs, administering a limited profile of medications per The Emory Clinic approved policy, performing simple diagnostic tests, collecting specimens, drawing blood, sterilizing and cleaning equipment and maintaining examination rooms in an outpatient care setting.
• As part of a patient focused service, promotes a supportive and healing environment to enhance customer and staff satisfaction.
• Assists in emergency situations as directed by an licensed provider, RN or LPN. May also be responsible for some administrative duties in support of patient and practice operations including patient check in/out, responding to patient requests, reinforcing patient and family education and visitor/telephone reception.
• Maintains patients' charts and records data, ensuring proper identification, documentation, routing and confidentiality.
• Maintains a clean and healthy environment in compliance with Universal Precaution guidelines and safety standards. Orders, verifies and stores unit supplies.
• Performs related responsibilities as required. All duties and patient interaction performed in accordance with Emory Healthcare patient and family centered care standards.
• May participate in research projects impacting patient care areas. Performs related responsibilities as required. MINIMUM QUALIFICATIONS:
• High School Diploma or GED required. Basic computer skills required. One year work experience preferred.
• Certificate verifying successful completion of a medical assistant training program from an accredited school.
• Current Health Care Provider (CPR) certification from the AMERICAN HEART ASSOCIATION is required for hire and must be renewed throughout employment.
• Must successfully complete all medical assistant orientation and training requirements including certification and annual skills competency. PHYSICAL REQUIREMENTS:
• 1-10 lbs 0-33% of the work day (occasionally), negligible 34-66% of the workday (frequently), negligible 67-100% of the workday (constantly). Lifting 10 lbs max, carrying of small articles such as dockets, ledgers, files, small tools, occasional standing & walking, frequent sitting, close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS:
• Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste. chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting patient care/handling injuries, radiation, shift work, travel may be required, use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Description

JOB DESCRIPTION:

• This position supports The Emory Clinic outpatient operations with overall care coordination for patients, serving as their primary point of contact for all customer service, administrative and scheduling needs.
• They act as the liaison for the patient and family, working with both administrative and clinical staff from multiple departments to improve the patient's overall experience with Emory Healthcare.
• Position enhances the patient experience by serving as the primary point of contact and administrative care coordinator for established patients and/or family members.
• They ensure that all related patient appointments for an episode of care are secured in a timely manner and coordinated for patient convenience and address and resolve process or administrative issues impeding timely access to care.
• Responsible for collaborating with physicians and members of the care delivery team to triage, coordinate and consistently manage the patient care experience.
• Position works with patients and families to answer questions, provide emotional support and resolve issues concerning the administrative coordination of their care.
• Administratively coordinates care for established patients and serves as the primary point of care for these patients and their families.
• Develops and coordinates a system which organizes the flow of patients from initial appointment through completion of their care experience.
• Collaborates with nursing and physician teams to ensure appropriate appointments are secured in a timely manner. This would include return visit coordination, Surgery and ancillary appointment scheduling.
• Works collaboratively with the nursing team to ensure timely return of clinical phone calls.
• Applies advanced interpersonal and communication skills in all interactions with patients, clinical personnel, administrative personnel and care providers.
• Demonstrates attitudes and behaviors which contribute to the smooth coordination of care and enhances each patient's experience with Emory.
• Treats all individuals with dignity and respect and participates in activities to improve working relationships within the section.
• Actively participates in section activities such as staff meetings, supervisory meetings, patient satisfaction meetings etc.
• Manages workload and assignments effectively.
• Adapts well to changes and priority level of duties.
• Demonstrates flexibility with section and organizational need.
• Serves as a role model of excellent customer service.
• Responds constructively to the needs of all those he/ she interacts with on a daily basis.
• Assesses and monitors customer satisfaction and responds promptly to voiced and identified concerns.
• Acts as an administrative resource/expert for all staff in the coordination of a patient's care.
• Communicates with staff complimentary/constructive feedback from self and others.
• Works collaboratively with section and Emory Clinic management in implementing strategies to see a statistically significant increase in patient satisfaction results each quarter.
• Works collaboratively with section management to actively investigate and remedy patient complaints received from within the staff, physicians, patient relations and members of other departments.
• Works closely with patient relation's representatives.
• Assists section management in monitoring customer satisfaction.
• Performs all other duties as assigned

 

MINIMUM QUALIFICATIONS:

• 12 months of work experience in a patient care coordination or patient scheduling role preferred.
• High School diploma required; Bachelor's degree with an emphasis in healthcare administration, business, or related field preferred.
• Proficient computer skills required.
• Excellent communication skills, both verbal and written, are required.
• Ability to provide a high level of customer service is required.

PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Description

JOB DESCRIPTION: Regularly assumes responsibility for more complex patients. Demonstrates advanced practice competency. Participates in peer mentoring activities. Demonstrates expert advanced knowledge in all work areas. Participates in development and evaluation of patient education materials. Educates FNS Staff by conducting one or more education activities per year; this may include supervision of educational activities conducted by dietetic interns. Serves on FNS and EHC committees. Coordinates distribution of workload with clinical staff. Completes performance improvement and/or quality improvement activity annually. May serve as mentor to Clinical Dietitian I or II. Development and revision of internship curriculum. Serves on the Dietetic Internship Selection Committee per Internship Director. Coordinates team activities to implement process improvement solutions. Develops and implements orientation for new clinical dietitian employees. Coordinates an educational seminar for dietitians or professional staff, or contribute an article or newsletter to educate professional staff. Develops and implements system wide nutrition related events. Actively participates in a related professional organization. Attends Quality Academy, completes project, and obtains certificate. Provides evidence of ability to demonstrate application of at least one new skill learned or approach to work annually. MINIMUM QUALIFICATIONS: Three or more years of experience as a clinical dietitian, with at least 2 years experience in an acute care setting. Master's Degree or Specialty certification (Board Certified Specialist Gerontological Nutrition, Board Certified Specialist Renal Nutrition, Board Certified Specialist Oncology Nutrition, Board Certified Specialist Obesity and Weight Management, Certified Diabetes Educator, Certified Nutrition Support Clinician, Advanced Practice Certification in Clinical Nutrition). PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Description

JOB DESCRIPTION:

• This position supports The Emory Clinic outpatient operations with overall care coordination for patients, serving as their primary point of contact for all customer service, administrative and scheduling needs.
• They act as the liaison for the patient and family, working with both administrative and clinical staff from multiple departments to improve the patient's overall experience with Emory Healthcare.
• Position enhances the patient experience by serving as the primary point of contact and administrative care coordinator for established patients and/or family members.
• They ensure that all related patient appointments for an episode of care are secured in a timely manner and coordinated for patient convenience and address and resolve process or administrative issues impeding timely access to care.
• Responsible for collaborating with physicians and members of the care delivery team to triage, coordinate and consistently manage the patient care experience.
• Position works with patients and families to answer questions, provide emotional support and resolve issues concerning the administrative coordination of their care.
• Administratively coordinates care for established patients and serves as the primary point of care for these patients and their families.
• Develops and coordinates a system which organizes the flow of patients from initial appointment through completion of their care experience.
• Collaborates with nursing and physician teams to ensure appropriate appointments are secured in a timely manner. This would include return visit coordination, Surgery and ancillary appointment scheduling.
• Works collaboratively with the nursing team to ensure timely return of clinical phone calls.
• Applies advanced interpersonal and communication skills in all interactions with patients, clinical personnel, administrative personnel and care providers.
• Demonstrates attitudes and behaviors which contribute to the smooth coordination of care and enhances each patient's experience with Emory.
• Treats all individuals with dignity and respect and participates in activities to improve working relationships within the section.
• Actively participates in section activities such as staff meetings, supervisory meetings, patient satisfaction meetings etc.
• Manages workload and assignments effectively.
• Adapts well to changes and priority level of duties.
• Demonstrates flexibility with section and organizational need.
• Serves as a role model of excellent customer service.
• Responds constructively to the needs of all those he/ she interacts with on a daily basis.
• Assesses and monitors customer satisfaction and responds promptly to voiced and identified concerns.
• Acts as an administrative resource/expert for all staff in the coordination of a patient's care.
• Communicates with staff complimentary/constructive feedback from self and others.
• Works collaboratively with section and Emory Clinic management in implementing strategies to see a statistically significant increase in patient satisfaction results each quarter.
• Works collaboratively with section management to actively investigate and remedy patient complaints received from within the staff, physicians, patient relations and members of other departments.
• Works closely with patient relation's representatives.
• Assists section management in monitoring customer satisfaction.
• Performs all other duties as assigned

 

MINIMUM QUALIFICATIONS:

• 12 months of work experience in a patient care coordination or patient scheduling role preferred.
• High School diploma required; Bachelor's degree with an emphasis in healthcare administration, business, or related field preferred.
• Proficient computer skills required.
• Excellent communication skills, both verbal and written, are required.
• Ability to provide a high level of customer service is required.

PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Overview

At Emory Healthcare, we integrate science and caring to change the face of health care. Our team members are courageous individuals who are willing to challenge the status quo and help find solutions to complex problems. We’re empowered to influence change for, and with, our patients, their families, the community and each other.

 

As one of the leading academic medical systems, we’re eager to share what we learn with hospitals around the country, and the world. We’ve got the backing, knowledge, experience and permission to lead the way in developing new and better approaches to preventing and treating disease, and our patients get treatments years before anyone else.

 

We’re defining a new standard of care for humankind. Are YOU ready to join us?

Description

JOB DESCRIPTION:

• Under the direct supervision of a registered pharmacist, procures, receives, prepares, packages, and distributes, and disposes of medications and pharmaceutical supplies to assist the department in providing quality pharmaceutical care for all patients.
• Maintains an established inventory of drugs and commonly used supplies; re-orders and stocks items upon delivery to ensure immediate availability.
• Maintains competency and follows departmental, USP, DEA, and FDA guidelines when repackaging and compounding pharmaceutical products.
• Properly operates, troubleshoots, monitors, and cleans departmental automation and equipment.
• Ensures Pharmacist product verification and facilitates the timely and appropriate distribution of medications to maintain product integrity.
• Maintains accurate records and patient profiles including charging and crediting.
• Responds timely to customers' needs by answering phone calls, receiving and distributing messages, and triaging requests appropriately.
• Understands and implements appropriate time management and prioritization of tasks ensuring timely and safe patient care.
• Assists with operational support functions, including minor housekeeping activities, inventory management, and department cleaning/disinfecting/decontaminating standards to maintain the work area.
• Calibrates IV Pumps and other equipment as needed.
• Conducts regular quality assurance inspections focused on TJC requirements, including the examination of product and equipment integrity and expiration.
• Maintains competency and follows departmental, OSHA, USP, and EPA guidelines to safely and accurately handle, prepare, distribute, and dispose of hazardous and non-hazardous products.
• Must be able to demonstrate within the first year full competency in at least 2 primary scheduled areas such as sterile compounding, inventory, operating room, controlled substances, etc. Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments.
• Completes all required training and competency assessments in a timely fashion.
• Attends educational in-services as appropriate.
• Provides organizational and technical support to less experienced technicians and assists in training of new personnel.
• May complete and sign off on orientation and documentation checklists for new technicians.
• May serve as competency evaluator for direct observation competency assessments.
• May perform other duties as assigned or requested. MINIMUM QUALIFICATIONS:
• 3 years experience as Pharmacy Technician in any setting or 2 years as Pharmacy Technician with concentrated experience in directly relevant setting (e.g. sterile compounding, compounding, retail, hospital, etc).
• Internal applicants must fully meeting expectations as Pharmacy Technician II with at least an exceeds expectations rating overall in either the What or the How domain of most recent performance appraisal.
• Current CPhT certification through either PTCB or NHA and active Georgia Pharmacy Technician registration, or current enrollment in an accredited School of Pharmacy with a current Georgia Pharmacy Intern license.
• Must maintain certification and registration through entire length of employment.
• Must be able to demonstrate within the first year full competency in at least 2 primary scheduled areas. PHYSICAL REQUIREMENTS:
• (Medium-Heavy) 36-75 lbs, 0-33% of the work day (occasionally); 20-35 lbs, 34-66% of the workday; (frequently); 10-20 lbs, 67-100% of the workday (constantly); Lifting 75 lbs max; Carrying of objects up to 35 lbs; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks ENVIRONMENTAL FACTORS:
• Factors affecting environment conditions may vary depending on the assigned work area and tasks.
• Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work. Travel may be required. Use of personal protective equipment, including respirators may be required.

Overview

Heart. Soul. Expertise. That’s what defines an Emory Nursing Support professional. No matter where you are in your nursing career, when you chose this distinguished profession, you chose to change lives. We are proud to be the only health system in Georgia with four Magnet®-recognized hospitals:  Emory University Orthopedics & Spine Hospital, Emory Saint Joseph’s Hospital, Emory University Hospital, and Emory Johns Creek Hospital.

  

We’re looking for passionate nursing support professionals who are ready to join a team that’s redefining quality nursing care. As integral members of high-functioning, inter-professional teams, Emory Healthcare is on the frontline of care in our hospitals and operate with a full complement of specialties and the ability to care for medically complex patients.

 

We’ve got the backing, knowledge, experience and permission to lead the way in developing new and better approaches to preventing and treating disease, and our patients get treatments years before anyone else.

 

Are YOU ready to join us?

 

Description

 

JOB DESCRIPTION:

• Performs assigned patient care and observation duties under the direction of a Registered Nurse, including but not limited to: cleaning the patient's room, operating various clinical equipment, helping with emergencies, assisting with patient procedures, collecting and transporting patient specimens and completing applicable forms.
• Greets visitors, answers and screens incoming telephone calls; provides information or takes messages and distributes them to appropriate employee to meet caller's needs. Receives and transcribes data related to physician's orders according to established guidelines.
• Maintains clerical and related unit supplies; places orders to replenish stock.
• Accepts, verifies, and stores supply deliveries upon receipt.
• Assists in the use of bag-valve-mask device, TED stockings, oxygen, suction equipment, incentive spirometer, and emergency cart.
• Operates converter chair, lifts, scales, beds, stretchers, wheelchairs, non-invasive BP monitors, some components of Quicknet monitors, automatic thermometers, sphygmomanometer, computer and pulse oximeter.
• Promptly and courteously responds to patient requests via the patient intercom system.
• Relays appropriate information to appropriate staff for immediate attention.
• Reinforces patient and family teaching. Prepares room to receive patient; sets up necessary equipment and ensures neatness and cleanliness of room.
• Transports and collects patient specimens throughout hospital, and contributes to the completion of admission, discharge, transfer, and death procedures and forms.
• Performs vital signs and records information; reports observations and records significant and unusual information regarding patients to the Registered Nurse.
• Observes color, consistency, amount and odor from drainage tubs; records information and notifies Registered Nurse of findings. Participates in shift report.
• Makes the necessary arrangements for medical tests, supplies, equipment, treatment and special dietary needs.
• Assists Registered Nurse in providing patient care according to individual needs; observes IV site appearance, assists with range of motion, ambulation, patient transfers, diet, elimination, hygiene, performs pre-and postoperative procedural care, and assists with respiratory functions/procedures.
• Assists in emergency situations as directed by the Registered Nurse. 
• Participates in the orientation of staff to the unit and precepts new, temporary, and float nursing technicians to the unit.
• Promotes a supportive and healing environment so that customer and staff satisfaction are enhanced.
• Supports cost efficient/effective delivery of care. Participates in unit-based and hospital-wide Continuous Quality Improvement Program.

MINIMUM QUALIFICATIONS: 

• A high school diploma or equivalent.  One year of experience which includes direct patient care, OR the successful completion of a nursing assistant training course OR currently enrolled in a RN program and completion of 2 clinical rotations, and clerical experience preferred.
• BLS required.

PHYSICAL REQUIREMENTS: (Medium-Heavy) 36-75 lbs, 0-33% of the work day (occasionally); 20-35 lbs, 34-66% of the workday; (frequently); 10-20 lbs, 67-100% of the workday (constantly); Lifting 75 lbs max; Carrying of objects up to 35 lbs; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks; ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure; Bio-hazardous waste Chemicals/gases/fumes/vapors; Communicable diseases; Electrical shock; Floor Surfaces; Hot/Cold Temperatures; Indoor/Outdoor conditions; Latex; Lighting ; Patient care/handling injuries; Radiation ; Shift work; Travel may be required; Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks

Overview

At Emory Healthcare, we integrate science and caring to change the face of health care. Our team members are courageous individuals who are willing to challenge the status quo and help find solutions to complex problems. We’re empowered to influence change for, and with, our patients, their families, the community and each other.

 

As one of the leading academic medical systems, we’re eager to share what we learn with hospitals around the country, and the world. We’ve got the backing, knowledge, experience and permission to lead the way in developing new and better approaches to preventing and treating disease, and our patients get treatments years before anyone else.

 

We’re defining a new standard of care for humankind. Are YOU ready to join us?

Description

JOB DESCRIPTION:

• The clinical specialist, pharmacy I practices as a clinical expert in specialty practice area(s).
• In addition to direct patient care activities, this position is responsible for ensuring appropriate medication therapy and clinical outcomes for the institution related to specialty area.
• Practices as a clinical expert in specialty practice area.
• Develops and promotes advanced clinical practice based upon recent evidenced based practice. Practices
• under existing and establishes new collaborative practice agreements to enhance pharmaceutical care.
• Ensures institution-wide appropriate therapy and institutional outcomes in specialty area.
• Consistently provides patient-centered, interdisciplinary pharmaceutical care.
• Proactively reviews and processes orders accurately and efficiently.
• Prevents and/or resolves drug-related problems to ensure safety, efficacy, and cost-efficiency by consulting with the ordering prescriber and appropriately documents.
• Performs daily in-depth patient profile review to assess, monitor and recommend appropriate drug therapy as applicable.
• Consistently evaluates, intervenes, and documents clinical interventions beyond institutional protocols and guidelines.
• Supports recommendations with critical analysis of literature.
• Monitors drug therapy regimens and makes recommendations or modifications per protocol.
• Leads the development of system nomograms and other guidelines.
• Promotes the documentation of clinical activities and adverse drug events.
• Attends medical codes as applicable.
• Develops system policies and processes for proper dosing, storage, handling, dispensing, and/or administration of medications and compounded products.
• Actively participates in development of system clinical practice initiatives.
• Serves as a role model for complex clinical and ethical situations and resolves conflict constructively.
• Develops, uses and promotes effective patient education materials and techniques for drug therapy, adverse effects, compliance, appropriate use, handling and drug administration education.
• Participates in coordination of transitions of care as appropriate.
• Responsible for service completion and patient satisfaction. Engages in external professional activities to maintain clinical competency and knowledge of current trends and practices.
• Develops accredited continuing education activities every 2 years.
• Precepts pharmacy students and residents as available.
• Responsible for department training and competency assurance for specialty area.
• Develops and assists in training and education of pharmacy and other disciplines.
• Assists pharmacists seeking to advance their clinical skills.
• Answers drug information questions with in-depth knowledge of research designs, methodologies, and biostatistics.
• Actively participates in scholarly activities in specialty area; Submits publications or national presentations routinely.
• Recognizes process failures and actively engages in analysis and improvement efforts.
• Leads medication use evaluation or quality improvement project annually in specialty area.
• Oversees the work performed by pharmacy students, technicians and pharmacists to ensure performance standards are maintained and work is in accordance with state, federal and organizational regulations.
• Documents adverse drug reactions and medication variances per policy.
• Reviews trends and recommends patient safety solutions in specialty.
• Promotes new ideas to improve quality or overcome barriers to advance the profession in specialty area.
• Responsible for overall departmental pharmacy financial stewardship for specialty area.
• Leads the development and reinforcement of medication use policies and processes to ensure financial medication stewardship.
• Actively participates in formulary review and medication selection to promote cost savings. Supports and promotes cost-savings initiatives.
• Engages in review of medication insurance authorization status as applicable.
• Maintains and promotes understanding of 340b practices as applicable.
• Responsible for oversight of medication use systems in specialty area.
• Leads the development and review of protocols, guidelines, or order sets.
• Participates in multidisciplinary or system Emory Healthcare committee.
• Performs other duties as assigned or requested. MINIMUM QUALIFICATIONS:
• Graduate of an accredited school of pharmacy. ASHP- Accredited Post Graduate Year 1 and 2 Residency or Fellowship or equivalent experience in the specialty area.
• Relevant Pharmacy Specialty Board certification is preferred.
• Active Georgia Pharmacist license or eligibility for licensure with attempt to register for 60 days of hire.
• Basic Life Support (BLS) Certification in accordance with the American Heart Association required.
• Advanced Cardiac Life Support required within 1 year for all positions with Code Blue coverage responsibility. PHYSICAL REQUIREMENTS
• (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS:
• Factors affecting environment conditions may vary depending on the assigned work area and tasks.
• Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock , Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation , Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Description

JOB DESCRIPTION:

• This position supports The Emory Clinic outpatient operations with overall care coordination for patients, serving as their primary point of contact for all customer service, administrative and scheduling needs.
• They act as the liaison for the patient and family, working with both administrative and clinical staff from multiple departments to improve the patient's overall experience with Emory Healthcare.
• Position enhances the patient experience by serving as the primary point of contact and administrative care coordinator for established patients and/or family members.
• They ensure that all related patient appointments for an episode of care are secured in a timely manner and coordinated for patient convenience and address and resolve process or administrative issues impeding timely access to care.
• Responsible for collaborating with physicians and members of the care delivery team to triage, coordinate and consistently manage the patient care experience.
• Position works with patients and families to answer questions, provide emotional support and resolve issues concerning the administrative coordination of their care.
• Administratively coordinates care for established patients and serves as the primary point of care for these patients and their families.
• Develops and coordinates a system which organizes the flow of patients from initial appointment through completion of their care experience.
• Collaborates with nursing and physician teams to ensure appropriate appointments are secured in a timely manner. This would include return visit coordination, Surgery and ancillary appointment scheduling.
• Works collaboratively with the nursing team to ensure timely return of clinical phone calls.
• Applies advanced interpersonal and communication skills in all interactions with patients, clinical personnel, administrative personnel and care providers.
• Demonstrates attitudes and behaviors which contribute to the smooth coordination of care and enhances each patient's experience with Emory.
• Treats all individuals with dignity and respect and participates in activities to improve working relationships within the section.
• Actively participates in section activities such as staff meetings, supervisory meetings, patient satisfaction meetings etc.
• Manages workload and assignments effectively.
• Adapts well to changes and priority level of duties.
• Demonstrates flexibility with section and organizational need.
• Serves as a role model of excellent customer service.
• Responds constructively to the needs of all those he/ she interacts with on a daily basis.
• Assesses and monitors customer satisfaction and responds promptly to voiced and identified concerns.
• Acts as an administrative resource/expert for all staff in the coordination of a patient's care.
• Communicates with staff complimentary/constructive feedback from self and others.
• Works collaboratively with section and Emory Clinic management in implementing strategies to see a statistically significant increase in patient satisfaction results each quarter.
• Works collaboratively with section management to actively investigate and remedy patient complaints received from within the staff, physicians, patient relations and members of other departments.
• Works closely with patient relation's representatives.
• Assists section management in monitoring customer satisfaction.
• Performs all other duties as assigned

 

MINIMUM QUALIFICATIONS:

• 12 months of work experience in a patient care coordination or patient scheduling role preferred.
• High School diploma required; Bachelor's degree with an emphasis in healthcare administration, business, or related field preferred.
• Proficient computer skills required.
• Excellent communication skills, both verbal and written, are required.
• Ability to provide a high level of customer service is required.

PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Overview

Candidate must meet the following requirements:

• Medical Assistant certification from NHA, NCCT, AAMA, or AMT.
• HS Diploma or GED required. 
• Current BLS (AHA) certification upon hire.

Competitive salary and a generous benefits package.

Description

JOB DESCRIPTION:

• Performs assigned patient care and observation duties under the direction of a licensed provider, RN, or LPN.
• Responsible for performing routine and more complex medical assistant clinical duties to include, but not limited to, taking vital signs, administering a limited profile of medications per The Emory Clinic approved policy, performing simple diagnostic tests, collecting specimens, drawing blood, sterilizing and cleaning equipment, and maintaining examination rooms in an outpatient care setting.
• As part of a patient focused service, promotes a supportive and healing environment to enhance customer and staff satisfaction.
• Assists in emergency situations as directed by an licensed provider, RN, or LPN.
• May also be responsible for some administrative duties in support of patient and practice operations including patient check in/out, responding to patient requests, reinforcing patient and family education, and visitor/telephone reception.
• Maintains patients' charts and records data, ensuring proper identification, documentation, routing, and confidentiality.
• Maintains a clean and healthy environment in compliance with Universal Precaution guidelines and safety standards.
• Orders, verifies, and stores unit supplies.
• All duties and patient interaction performed in accordance with Emory Healthcare patient and family centered care standards.
• May participate in research projects impacting patient care areas. Performs other related responsibilities as required.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED required.
• Basic computer skills required.
• One year work experience preferred.
• Certificate verifying successful completion of a medical assistant training program from an accredited school, military hospital corps, or Medical Center.
• Equivalent training or successful completion of a practical, diploma, associate, or baccalaureate nursing program required.
• Current AHA BLS Provider (CPR) certification is required for hire and must be renewed throughout employment.
• Must successfully complete all medical assistant orientation and training requirements including certification and annual skills competency.
• Current certification as one of the following is required: Certified Medical Assistant (CMA) from the American Association of Medical Assistants (AAMA), Registered Medical Assistant (RMA) from the American Medical Technologists (AMT), Certified Clinical Medical Assistant (CCMA) from the National Healthcareer Association (NHA), or National Certified Medical Assistant (NCMA) from National Center for Competency Testing (NCCT).
• Preferred certification is the CMA or RMA.
• Current BLS, CPR certification is required for hire and must be maintained throughout employment.
• Must successfully complete all medical assistant orientation and training requirements and annual skills competency. 

PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.