RN, Virtual Care

Posted 3 years ago
Description:

RN, Virtual Care

KAISER

Atlanta, Georgia



The Virtual Care RN will utilize a high level of knowledge about specialty care operations and multiple complex medical conditions in coordination with KP Specialties. The Virtual Care RN will work directly with multiple specialty clinics, physicians, nurse practitioner, and nursing staff. Ability to effectively communicate scheduling and template management with providers and nursing staff. Coordinates care and communication between multiple providers inside and outside of Kaiser Permanente including primary care providers, and other specialties providers. Interprets clinical data. Ability to be self-directed and act independently to manage multiple tasks at once and intervene as appropriate to resolve issues. Communicates with members and provides education regarding their diagnosis. Facilitates orders as directed.Essential Responsibilities:

Provides nursing care to patients within his/her scope of practice, utilizing the nursing process to assess the health status, establish a nursing diagnosis, establish nursing goals to meet health care needs, develop, implement and evaluate a nursing plan of care. O.C.G.A 43-26-3(8). Assesses and triages patients through telephonic interactions. Evaluates emergency situations and initiates appropriate nursing interventions telephonically and through kp.org electronically.

Monitors electronic messaging and email related to patient and provider requests and inquiries. Manages the messages as appropriate and triages to physician or others as needed. Provides telephonic and electronic (kp.org) interactions with patients that require follow-up care and/or preventative outreach.

Assesses patient and family health education needs, provides teaching and counseling, evaluates effectiveness of the education process and offers opportunities for health teaching and counseling.

Answers inquiries from internal providers, patients and family members by telephone.

Schedules complex procedural appointments and orders necessary pre-testing as determined by provider, protocols and chart review.

Triage and facilitate member appointments, specifically all procedural, urgent, emergent, and some hospital follow-up appointments.

Performs post-operative phone calls within 48 hours.

Accurately documents patient data, actions, interventions and patient response to care.

Facilitates transitions of care from the hospital. Provides care coordination across the continuum.

Manage and de-escalate upset members.

Assist in the module as necessary (answer the phone, assist members and provide nursing care as necessary in the clinic).

Provides clinical guidance to call center as needed for specialty appointments.

Complete any delegated tasks from the Nurse Manager.

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