Description

JOB DESCRIPTION: The Field Services Technician II is managed by the Field Services Manager and works under the direction of the Field Services Leads. Provides onsite support in resolving incidents for hardware, software, and printing issues in a Windows domain environment. Provides customer consulting and service request fulfillment for desktop related projects. MINIMUM QUALIFICATIONS: Associate's Degree in Computer Science or related field OR Two years of information technology experience OR four years Information Technology experience without a degree. A+ Certification preferred or another Information Services related Certification. PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.