We are looking for an experienced and passionate Documentation Specialist to write user-facing documentation and training content to take our services to new heights! In this role, you will be part of a team who works collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to understand and use. An ideal candidate for this role has technical writing experience in a field such as software development, computer science, or engineering and has a natural desire to help people understand and have a great experience with our products..

Responsibilities:

• Research, outline, write, and edit new and existing content including user interface text, online help, user-training content, and developer guides

• Independently gather information from subject matter experts to create content that helps the target audience, turning insights into language that sets our users up for success

• Collaborate closely with various departments across the company to ensure content meets the needs of the business

• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities

• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

• Use content metrics and department KPIs to evaluate current content and develop innovative approaches for improvement

• Assist in developing ticket deflection strategies to improve our users’ self-service abilities

• Contribute to the evolution and maintenance of  the company’s information architecture

Required Skills/Abilities:

• University  degree in a relevant field

• 2-4 years’ industry experience as an effective technical writer

• Previous experience writing documentation and procedural materials for multiple audiences

• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures

• Superior written and verbal communication skills, with a keen eye for detail

• Basic understanding of modern software development processes

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization

• Experience with the following tools is a plus:

  • Zendesk (Guide)

  • Pendo

  • Google Analytics

Benefits& Perks:

• Health, dental, and vision insurance plans

• Medical and dependent care flexible spending accounts

• Open PTO - we like to keep this simple...making time for life is important!

• 10 paid standard holidays each year in addition to open PTO

• 401(k) savings plan

• Company-paid Life, AD&D, and Disability coverage

• A collaborative, entrepreneurial learning environment with a proven playbook

• The opportunity to work with innovative and progressive technology

• Remote /Onsite/Hybrid working options

About SaaSOptics & Chargify

SaaSOptics & Chargify have joined forces to offer the most comprehensive, best-in-class billing and financial management solution on the market. Together, we support B2B SaaS businesses from customer acquisition to revenue recognition, empowering them with tools they need to go-to-market with any pricing, billing or customer model they need to lead their industry.

Together, with a recent investment from Battery Ventures totaling over $150M, Chargify and SaaSOptics are well positioned to disrupt the billing and subscription space, leading the industry into the future.  SaaSOptics and Chargify, together, are trusted by more than 2,000 customers and manage more than $10 billion in customer annual recurring revenue.