The AV Technician I will provide AV event support which includes data projection, audio amplification, video/audio recording, videoconferencing, web streaming, and other emerging presentation technologies as adopted by the CDC. AV Technician I will provide assistance to Meeting Management Technology (MMT) Services and support their mission to enhance organizational effectiveness by linking all Coordinating Centers and Offices and CDC/ATSDR sites with each other, and with various other Federal agencies and public health partners through the development of high quality, reliable, audio, web and video conferencing services as well as local in room conference audio visual support.

• Utilize ITSO HP ticketing system to receive, track, create and close audio-visual requests in accordance with the established SLA.
• Utilize the CRSS to monitor daily audio-visual support schedules and ad hoc requests.
• Triage and escalate AV service resolution with other third-party vendors and conference support staff.
• Provide training to customers in the use of media presentation and AV systems.
• Provide conference room set-up.
• Monitor conference room equipment while in use by customers and troubleshoot and correct any problems during an event as required.
• Coordinate with ITSO Customer Service Center (CSC) staff and other third-party vendors to resolve equipment failure and connectivity issues.
• Participate in planning meetings with customer and AV BPA vendor to examine and recommend conference room, auditorium, and AV hardware and software audiovisual solutions and upgrades.
• Maintain standard conference room AV infrastructure levels and notify MMT leadership when issues arise.
• Provide overall management of installation and integration of AV systems to track and monitor conference room and auditorium AV repairs, replacements, and projects occurring at multiple Atlanta CDC campus locations.
• Schedule and complete Pre-Conference planning meetings with customers to confirm scope of the event.
• Contractor must be present when AV Engineers are servicing AV systems and conference rooms.
• Maintain digital signage system connectivity at all conference room locations

Other duties as assigned

• HS Diploma or GED Required Associates Degree in an appropriate Technical discipline preferred
• Minimum of 0-1 years of experience supporting AV/VTC services
• The ability to communicate clearly
• Strong interpersonal skills and the ability to communicate effectively with all levels of staff
• Ability to organize, multi-task, and manage time appropriately
• Excellent attention to detail
• Comfortable with complex and frequently changing requirements and processes
• Ability to work in a busy environment with frequent distractions and interruptions
• Capable of working independently and as part of a team