Posting Details

The Patient Care Coordinator will be responsible for initial patient contact following the physician consultation. The Patient Care Coordinator will be responsible for the full coordination of all prescreening requirements for Third Party cycles up to the point where treatment is initiated. Once the physician has determined the treatment plan for the patient, the Patient Care Coordinator will be the primary contact for the patient and ensure all pre-screening documentation, testing, and consults are completed. The Patient Care Coordinator will work closely with administrative, genetics and Third Party clinical staff.

Responsibilities:

• Answer/return patient calls and portal messages and answer questions or forward, as appropriate.
• Schedule all appointments for blood work, semen analysis, FDA exams, uterine evaluations, genetic counseling, nurse consults.
• Act as a liaison with the business office as needed, creating greater awareness of special circumstances dependent upon insurance.
• Obtain proper consents for all treatment.
• Maintain documentation between physician consult and start of treatment cycles for administrative tracking purposes.
• Maintain patient’s records, charts and pertinent information.
• Manage prescreening checklist maintenance.

Qualifications:

• High school diploma required, Bachelor’s degree preferred or comparable experience in reproductive medicine
• Medical office experience preferred.
• Third Party Reproduction experience preferred, but not required.
• Customer Service Driven
• Ability to work independently and as part of a multidisciplinary team.
• Effective organizational, communication and computer skills are a must.
• Strong verbal and written communication skills
• Bilingual (Spanish/English) preferred.
• Excellent communication and interpersonal skills.
• Duties not limited to the ones listed.
• Hours are Monday to Friday 7:30 am - 4:00 pm. Weekend Rotation will be required

What we offer you!

• Outstanding benefits including health, vision and dental packages, including HSA/FSA, Life and Disability Insurance
• 18 days of accrued PTO in addition to 10 paid holidays
• Fertility benefits
• 401(k) Retirement Plan
• Employee Assistance Program
• Continuing Education Reimbursement
• Wellness Program
• We provide a great, family work environment with internal growth opportunities